16th September 2026

Ascend Payroll joins the ICB Future Skills Challenge

We’re proud to announce that Ascend Payroll has been named a Partner Champion for the ICB Future Skills Challenge.

Every year, payroll software does more of the heavy lifting. Compliance checks, calculations and reconciliations keep getting faster and more automated, which frees up time. What that time gets spent on is a question worth taking seriously.

The automation can’t replace

The Future Skills Challenge is built around answering exactly that. Run by the Institute of Certified Bookkeepers, it’s a free programme designed to build the human skills that sit alongside technical ability, things like communication, judgement, problem-solving and professional confidence.

It isn’t a course, and there’s no test at the end. Each month has a theme and a menu of real-world activities that participants can complete in their own time, whether that’s five minutes or five hours. Along the way, people build a short record of their own growth, one they can genuinely use on their CV or in an interview.

As much as software is an integral part of what we deliver as a managed payroll service, software can’t sit across the table from a worried client and talk them through their options. It can’t spot the question nobody thought to ask.

Human judgement is what sets a great payroll service apart, and it is this kind of judgement that sets a payroll team apart. That’s the kind
of judgement this challenge is designed to build.

What being a Partner Champion means

As a Partner Champion, our role is straightforward. We’re supporting the challenge across our team and our network, sharing the monthly themes, encouraging our people to take part, and celebrating what they learn along the way.

For our payroll staff, that means activities that fit around the work they’re already doing, building confidence and initiative rather than adding to the workload. For us as a business, it’s a chance to back an initiative that takes the future of our profession seriously.

We’re proud to support a programme that’s helping shape what “future ready” really looks like for our industry, and we’re looking forward to sharing our team’s progress as the challenge unfolds.

Author

  • Picture of Adele Blackham - Head of Strategic Partnerships at Ascend Payroll Solutions

    Adele started her payroll career on a YTS placement in the payroll team at a car dealership, where she stayed for 8 years.

    She then spent 18 years at a transport and warehouse distribution business, working her way up from team leader to supervisor and then payroll manager. She ran payroll for major retail contracts, including Asda, worked closely with HR and unions on pay negotiations, and led projects from time and attendance rollouts to centralising satellite payrolls. Along the way, she studied for her CIPP team leader and supervisory qualifications.

    From there, she moved into managed payroll as Operations Manager for a national managed payroll provider, where she helped build a client services team from scratch and grew its education service.

    In 2026, she joined Ascend as Head of Strategic Partnerships.

    In her role, Adele’s focus is on building strong, lasting relationships with the partners who help Ascend reach more businesses. Her experience on both sides of payroll means she understands what clients need and how to talk to them about it.

    For Adele, it’s always been about the service.

    “It was never really about selling a product. It was a service, and payroll is all I’ve ever known, so talking to clients about it just came naturally.

    The best partnerships are built on trust, and that comes from knowing your stuff and always doing what you say you’ll do.”

    That’s the approach she brings to every relationship - honest, knowledgeable and built for the long term.

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    Adele is Ascend’s Head of Strategic Partnerships, with over 30 years of experience in payroll. Having worked as an in-house payroll manager and in a managed payroll bureau, she knows the industry from both sides. She uses that knowledge to build partnerships that bring more businesses the Ascend experience.

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About the Author

Adele Blackham

Head of Strategic Partnerships

Adele is Ascend’s Head of Strategic Partnerships, with over 30 years of experience in payroll. Having worked as an in-house payroll manager and in a managed payroll bureau, she knows the industry from both sides. She uses that knowledge to build partnerships that bring more businesses the Ascend experience.

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