Lucy started her pensions career at an independent financial adviser, where she learned the ropes in pensions administration.

She went on to work in paraplanning, preparing the research and recommendations behind financial advice, before moving into management. In time, she ran a large pensions team at a managed payroll provider, building expertise across pension integration, scheme compliance and the regulations that come with them.

In 2025, she joined Ascend as Pensions Specialist, drawn by its client-first approach.

As Pensions Specialist, Lucy’s focus is on making pensions one less thing for employers to worry about. She makes sure every client’s pension scheme is integrated correctly with their payroll, stays compliant and keeps up with new legislation. She’s also the go-to expert when clients have questions about their pension arrangements.

For Lucy, getting pensions right matters because of who relies on them.

“I have a real passion for all things pensions. This is what employees will rely on in their later years to provide them with an income, so I find comfort in the knowledge that pensions are processed correctly, on time and compliantly.

Client care has always been my number one priority, and I love Ascend’s philosophy to always put the client first.”

That care shows in her approach – precise, patient and always focused on getting it right for every client and their employees.